Alissa Davis – CreditUpdates.com
In her role as senior vice president of customer satisfaction for CreditUpdates.com, Alissa Davis has been able to use her creativity to develop and institute some of the most innovative and effective customer service and support programs in the industry. A dedicated professional who has earned consistent praise from customers throughout the entirety of her career as an executive in charge of customer service programs, Ms. Alissa B. Davis adopted a customer-centered philosophy right from the outset of her entry into the business world. As a result, every company she has been a part of has been recognized for exceptional customer service and therefore enjoyed consistent and sustainable growth.
Ms. Davis, who studied business management and operations as an undergraduate before going on to earn an MBA with a specialization in corporate social responsibility, has been a driving force behind many of the most successful initiatives Credit Updates has implemented over the years, particularly as it relates to the customer service and support programs that she has regularly overseen. A tireless executive, Ms. Davis enjoys every opportunity in which she is able to have a conversation with a customer of CreditUpdates.com, as she has stated that these conversations often serve as the impetus for her best ideas and customer service proposals.
In order to support herself while pursuing her MBA, Ms. Davis secured a real estate license and also became a regular investor in the real estate market. Though she no longer sells real estate, Ms. Davis continues to invest in real estate properties and has put together a valuable property portfolio that would be the envy of any real estate investor. While she has maintained her license and has acted as a realtor for friends and family from time to time, Ms. Davis believes her time is best spent devoted to her work as the senior vice president of customer satisfaction at CreditUpdates.com.
1. What do you know about the real estate industry?
I still have my realtor’s license despite the fact that I only act as a pro bono agent for friends and family, and I also have a number of investment properties I have purchased over the years.
2. Have you ever sold real estate? How did you make it happen?
Yes, I have sold real estate in the past. I got my realtor’s license as an undergraduate and sold real estate while completing my MBA.
3. How much experience do you have in buying or selling real estate?
I haven’t sold much real estate since I finished my MBA and began working as an executive, but I have bought and sold some properties from my investment portfolio.
4. Have you ever made a sell or a purchase you have regretted?
Of course I have, but I also hedged my bets against any potentially disastrous outcomes to ensure the level of regret would be relatively minor.
5. What advice would you give inexperienced who are wanting to buy or sell?
If you are serious about buying and selling real estate, it is better to make it a full-time pursuit rather than a part-time one. There are a lot of subtleties and nuances that must be understood to ensure consistent success as a buyer or seller.
6. What have you found out to be the best way to market property?
Targeted digital and direct marketing always worked best for me.
7. What tools do you believe are essential for success in the real estate industry?
I think the right mindset is most important, especially when it comes to interacting with and serving customers looking to buy or sell a home.
8. What has real estate taught you about life?
Success is predicated on how you treat people, plain and simple.
9. How can you use what you have learned in real estate to succeed in other areas?
I’ve always understood that maintaining open lines of communication and working to develop mutual respect represents the foundation for success in any pursuit.
10. Do you have a mentor who taught you what you know?
I somehow managed to succeed without much help at all, but I wouldn’t recommend that approach to anyone who is just getting started in real estate.
11. Do you have a feedback system? How does it work?
I do have a feedback system set up for customer service and support at CreditUpdates.com, but I no longer have any system in place for real estate.